Filed Under:Agent Broker, Agency Management

IQ: Customers Pleased With Independent Agency Offerings

In a recent national survey of insurance customers, the PIA Partnership found that most are pleased with what agents are offering. PIA conducted the research to find out what customers expect from personal line insurance providers.

Results show that:

  • Customers rank "Value in the rates they find me," "That they are taking care of my insurance needs" and "Trust in the person or company" 28 percent higher than other factors surveyed.
  • 79 percent of customers want to be contacted when their policy renewal dates approach.
  • 81 percent want to be contacted when their agents have a suggestion on saving money on insurance policies.
  • 67 percent like to receive contact from their insurance companies, agents or agencies every 6 months to inquire if there have been any life changes or situations that require insurance adjustments.
  • 73 percent of customers would like to hear from their insurance providers at more than renewal time.
  • 85 percent agree it is important or very important that they are contacted by their preferred methods.

Featured Video

Most Recent Videos

Video Library ››

Top Story

The state of New Orleans: 10 years after Hurricane Katrina

Watch as NU-PC360 tours the still abandoned homes and lots of the Lower Ninth Ward, the new construction booming in the up-and-coming Lakeview and the new levee floodgates on the Violet Canal.

Top Story

Traffic deaths in these 15 states setting pace for deadliest driving year since 2007

The estimated bill for traffic deaths so far in 2015, including injuries and property damage, is $152 billion—24% higher than 2014.

More Resources

Comments

eNewsletter Sign Up

Agent & Broker Insider eNewsletter

Proven success tips and essential information to help agents and brokers grow their practice – FREE. Sign Up Now!

Mobile Phone

Advertisement. Closing in 15 seconds.