Filed Under:Carrier Innovations, Information Security

Making It Easy

About a dozen years ago, the consulting firm Deep Customer Connections was doing consulting work with a P&C carrier and learned firsthand how important ease of business was for agents writing business with carriers.

Nort Salz, co-founder and president of Deep Customer Connections, also saw there wasn’t any common language or metrics around measuring ease of business.

The most frequent point agents discuss about technology is rating systems, explains Salz.

“[Agents] want to get a quote,” he says. “They know if [a consumer] come into their office and wants auto insurance, if they can get the quote immediately they aren’t going to lose the customer. If they have to wait a couple of days for a quote they are going to lose the sale.”

Featured Video

Most Recent Videos

Video Library ››

Top Story

What grade does your state get for its insurance regulations?

Eight states received an “A” grade, and one state received an “F.” Insurance is regulated almost entirely by the state level, and here's a report card on how the states are doing.

Top Story

3 tips for becoming a lead-generation master

A lead-generation master takes full advantage of all the possibilities for attracting prospects through their website, not just through their contact forms.

More Resources

Comments

eNewsletter Sign Up

Carrier Innovations eNewsletter

Critical news on the latest tech solutions, information security, analytics and data tools and regulatory changes to help decision-makers at insurance carriers keep their business thriving – FREE. Sign Up Now!

Mobile Phone

Advertisement. Closing in 15 seconds.