It’s a good time for independent commercial agents—a good time, that is, for those who love navigating around some daunting obstacles: a seemingly endless soft market; the continual problems associated with attracting and retaining talent; clients with increasingly global insurance needs. The list of business challenges is both long and constantly growing.
DIETZEL: I like to describe our company as “we sell insurance to people who use it.” With our clients, there is a frequency of claims—and we can add a lot of value in the claims-management piece.
DIETZEL: Limiting yourself to either folks just out of school or folks with insurance experience for that account-manager position is not a good idea. We don’t: We recruit from all industries that lead to having a detailed orientation—engineers, CPAs. And we show them that in this business, the sky is the limit.