When I heard the film title, "The Adjustment Bureau," I thought, "Wow, finally! Hollywood has made a movie about the claims profession!"
Deflated later, I discovered that the film is a romantic/political thriller, with no tie to the claims adjusting industry. What a bummer!
Even so, this brings up a good point. Titles and labels matter. They set expectations. Yet, they can also be misleading. Some observers believe the current terms, "claims department" and "claims adjuster"—or their variants—are anachronistic. As such, they propose replacing these titles with the moniker, "resolution department" and "resolution manager." Here are some of the arguments for this view:
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