CSC Introduces Cloud Services for Agents

CSC announces the introduction of Breezeway, a collection of cloud-based, Web-subscription services usable on multiple devices and platforms that enable insurers to tap into offerings in a secure, highly-scalable environment.

CSC’s first series of services in the Breezeway collection provides virtual agents with a desktop application built on Force.com, salesforce.com’s enterprise cloud computing platform, and will support an array of multiline insurance agency functions starting with the electronic new business application service.

The offering provides agents and brokers with a link to carrier insurance applications. It supports email, collaboration, electronic new business application management, and e-signature. By the end of the calendar year, it will incorporate services for commission management, agent’s portfolio management, agent’s customer service, and customer self-service, while integrating with agency management and other ACORD-compliant systems.

Breezeway features user interfaces designed for tablets and handheld devices, and any other device that accesses the Internet including traditional desktops and laptops, with no requirement to download software. It enables straight through processing to speed work and improve closure rates, with reduced costs and no capital outlay.

The initial service will focus on the new business application process through its standardized services, which help insurers generate more business by enhancing their relationships with their distribution channels.

Agents can submit customer applications to insurers through the service using electronic application and automated service links to third-party capabilities such as electronic signature. Breezeway creates speed-to-service advantages including the efficient orchestration of business services and a framework of integration capabilities. Additionally, CSC can support insurers in their   implementation of salesforce.com CRM applications and other custom Force.com applications through CSC’s Breezeway offerings, CSC’s salesforce.com consulting practice supported by CSC’s certified salesforce.com development center.

“Cloud services are increasingly an option for accessing IT functionality and IT-enabled business processes, and they will change the way buyers access and manage IT,” says Allie Young, Gartner vice president and distinguished analyst. “There are still many challenges in leveraging new cloud models, including the need to manage multiple components sourced from multiple suppliers to achieve end-to-end business solutions. Organizations interested in acquiring cloud services should apply the service value chain model to their analysis of potential cloud offerings.”

 “With traditional technologies, insurers are challenged with developing a single point of contact for agents and their customers,” said Ray August, president of CSC’s Financial Services Group. “CSC’s Breezeway eliminates that challenge, introducing a new way to connect and a better way to serve the customer. Breezeway provides insurance agents and brokers with the access to insurance systems they need – whenever and wherever they need them, leading to improved flexibility and faster results.”

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