Education is crucial for employees in any field, especially in the insurance industry. As millions of Millennials enter the workforce, it is essential that new hires be trained properly and that company veterans are able to continue their claims education to keep up with regulatory and other changes.
One woman with a great deal of experience in the training arena is Suzette Grist, the recently promoted director of claims of Rankin Claims Services. Claims Assistant Editor Catherine Couretas spoke with Grist about lessons learned over the years and how she has cultivated effective training methods to benefit those with whom she has worked.
I would of course congratulate him or her on a great job, and then ask what he or she thinks was done to make the policyholder or claimant happy. I also give employees positive reinforcement on a daily basis. Not all employees are looking for a medal, but they want to know that you appreciate what they are doing. Then, when you do have to talk about a performance issue, the employee knows you are not just ragging on them.