Filed Under:Claims, Catastrophe & Restoration

Dealing With Catastrophe: Joplin, Mo. State Farm Agent Describes Her Response to Killer Tornado

To experience how the insurance industry is responding to the tornado that took out a large swath of Joplin, Mo. on May 22—the EF5’s path through the city was nearly a mile wide and about 7 miles long— I “embedded” on June 7 with State Farm Insurance so I could witness the company’s concerted response to the devastating storm that left more than 150 dead and 1,000 injured.

During my visit, I met with a local State Farm agent, Karen Rutledge, to hear how her agency has been dealing with this enormous catastrophe—and the profound impact it has had on her clients.

Some of the State Farm buddies had claims backgrounds and were helping to write advance checks to customers. And the extra bodies helped make sure that every client who came through the door quickly was able to quickly have a person-to-person conversation.

Related: Joplin Aftermath: A Reporter’s Notebook and Video Diary

Featured Video

Most Recent Videos

Video Library ››

Top Story

What grade does your state get for its insurance regulations?

Eight states received an “A” grade, and one state received an “F.” Insurance is regulated almost entirely by the state level, and here's a report card on how the states are doing.

Top Story

3 tips for becoming a lead-generation master

A lead-generation master takes full advantage of all the possibilities for attracting prospects through their website, not just through their contact forms.

More Resources


eNewsletter Sign Up

Claims Connection eNewsletter

Breaking news on disasters, fraud, legal trends, technology, and CE initiatives for the P&C claim professional – FREE. Sign Up Now!

Mobile Phone

Advertisement. Closing in 15 seconds.