Filed Under:Carrier Innovations, Technology Implementation

2011 RAVE Award Winner: Document Creation

EMC Solution Values Business Processes

2011 RAVE AwardsThere’s not much that appeals to potential customers more than reducing operating costs, streamlining business processes, and improving the customer experience. Through its xPression product, EMC Document Sciences has been able to bring those changes to customers. In return, those customers rewarded the company by helping EMC earn a RAVE Award for document creation.

“At our core, EMC and its Information Intelligence Group are focused on helping our customers get maximum leverage from their information, so we attribute our success to providing valuable solutions that automate business processes,” says Paul O’Brien, vice president and general manager, information access products for the Information Intelligence Group, a division of EMC.

EMC Document Sciences xPression automates the generation of highly customized and personalized customer communications for multichannel delivery, including print, email, Web, fax, and mobile device, according to O’Brien. Built on a service-oriented architecture, xPression generates a variety of customer communications including correspondence, proposals, contracts, policies, statements, and marketing materials from a single system.

EMC is honored to be nominated and chosen by its customers, explains O’Brien.

EMC Document Sciences Customer Quote: “The support staff has been highly responsive even in situations where a specific product issue isn’t at fault. They still work my issue as critical if I have an immediate need.”

“We have an active user group especially for Document Sciences customers to meet with our product teams to both understand their key business objectives and discuss our product direction,” he says. “As part of our annual customer conference, we have a special track of sessions and networking opportunities specifically for the DocSci community.”

EMC plans to continue to deliver enterprise features and usability enhancements in the xPression suite of products, points out O’Brien. This year, the company is launching a cloud offering for Document Sciences—EMC OnDemand—a new software delivery model for rapidly deploying and consuming enterprise applications in the cloud, bringing together best-of-breed technologies and solutions into a single offering.

“This new offering enables customers to transform their businesses as implementations that took weeks or months can now happen in hours,” says O’Brien.



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