Filed Under:Claims, Investigative & Forensics

Contents Claims Solved: The Case of the Shattered Glassware

This month's Contents Claims Solved begins with an inheritance. A family member has inherited a collection of glassware from his father's estate. The shipping company hired to transport the collection delivered the glass items, which were unfortunately broken into shards upon receipt.

The family turned to an online appraisal service to assist with the valuation. This appraiser, located on a different continent, reviewed digital images and issued a lengthy appraisal identifying 10 specific collector glass objects from the likes of Steuben, Lalique, Emil Gallee, and, most notably, Elena Danko. Consequently, the appraiser estimated the value of the collection to be more than $350,000. The adjuster then called upon contents claims specialists to review the images of the broken objects and provide a second opinion on the appraisal report and valuation.

The Outcome and Key Takeaways

Given the extent of the variation in assessed value along with the claimant's exceedingly high expectations based on the valuation provided by the online appraisal service, a representative from the contents claims team traveled on site to inspect and identify each shard. The on-site inspection of the shattered glassware not only confirmed the $800 valuation, but also revealed even that estimate may have been generous.

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