Filed Under:Claims, Investigative & Forensics

Contents Claims Solved: The Case of the Shattered Glassware

This month's Contents Claims Solved begins with an inheritance. A family member has inherited a collection of glassware from his father's estate. The shipping company hired to transport the collection delivered the glass items, which were unfortunately broken into shards upon receipt.

The family turned to an online appraisal service to assist with the valuation. This appraiser, located on a different continent, reviewed digital images and issued a lengthy appraisal identifying 10 specific collector glass objects from the likes of Steuben, Lalique, Emil Gallee, and, most notably, Elena Danko. Consequently, the appraiser estimated the value of the collection to be more than $350,000. The adjuster then called upon contents claims specialists to review the images of the broken objects and provide a second opinion on the appraisal report and valuation.

The Outcome and Key Takeaways

Given the extent of the variation in assessed value along with the claimant's exceedingly high expectations based on the valuation provided by the online appraisal service, a representative from the contents claims team traveled on site to inspect and identify each shard. The on-site inspection of the shattered glassware not only confirmed the $800 valuation, but also revealed even that estimate may have been generous.

Featured Video

Most Recent Videos

Video Library ››

Top Story

What grade does your state get for its insurance regulations?

Eight states received an “A” grade, and one state received an “F.” Insurance is regulated almost entirely by the state level, and here's a report card on how the states are doing.

Top Story

3 tips for becoming a lead-generation master

A lead-generation master takes full advantage of all the possibilities for attracting prospects through their website, not just through their contact forms.

More Resources


eNewsletter Sign Up

Claims Connection eNewsletter

Breaking news on disasters, fraud, legal trends, technology, and CE initiatives for the P&C claim professional – FREE. Sign Up Now!

Mobile Phone

Advertisement. Closing in 15 seconds.