Filed Under:Carrier Innovations, Information Security

Q&A: How Software Vendors View the Insurance Market (Part 2) technology channel editor Bob Hyle contacted a number of vendors in the insurance software space to gauge their opinions on carrier weaknesses, project management, and their partnership with carriers.

Do most insurance carriers look at you as a partner in the solution process or as a vendor? Please explain.

Jim Rourke, senior vice president, sales and marketing for InsPro Technologies: We work very hard to earn the trust of our clients from our first meeting through their evaluation and selection process. So, as we continue nurturing the relationship and move towards project kick-off, we already have a good partner relationship in place.

What specific areas do you see the most weaknesses among insurance carriers where new technology could offer the most help? 

Blitshtein: There are three areas where we feel all carriers could benefit from new technology regardless of their size. These are:

Are insurance carriers making the right steps in the area of project management to ensure they are taking the right steps from selection to implementation of software? What do they need to do better?

Rourke: I have certainly seen improvements in carriers’ software selection processes, which I partially attribute to them leveraging knowledgeable industry analysts as trusted consultants during evaluation and selection. Carriers now expect solution vendors to show them rather than tell them about how any proposed software can address their specific needs.

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