PropertyCasualty360.com: What specific areas do you see the most weaknesses among insurance carriers where new technology could offer the most help?
Wendy Corman (president, North America, edge IPK): Carriers have been heavily focused on updating existing back-end systems and getting products to the Web. While these initiatives are taking place, the demand on the industry is changing and the user base is expanding beyond the traditional.
Cummings: Selecting and implementing an enterprise platform is of critical importance to a carrier, yet not something done frequently. This makes it all the more imperative for carriers to establish a strong relationship with their vendor and employ good project management to track and manage resources, tasks, decisions, costs and dependencies.
Pilkerton: Our relationship evolves as it matures. In the beginning, prospective customers may think of us as “just” a vendor. But we strive to go beyond being a mere vendor to be a trusted advisor. Our systems have been designed entirely from the client’s perspective.