Sounding the Horn

Welcome to, and to Sounding the Horn, a weekly blog focused on the changes, challenges and opportunities facing the P&C insurance marketplace in 2011.  

I am Greg Horn, vice president of industry relations for Mitchell International, Inc., where I have been working since 2006 on the design and development of business solutions for the P&C claims and automotive collision repair markets. I focus on delivering the technologies that help insurers and other customers manage the many changes in play in the P&C industry today, and believe me, I have seen a lot of change since I first entered the insurance business 20 years ago.  

In my years at National Grange Mutual and GMAC Insurance, we went from paper-based claims processes to an all-digital environment — well mostly, the insurance industry doesn't work that fast. I’ve also seen acronyms like BPO and concepts such as business intelligence take hold of the insurance world in a way no one could have precisely foreseen.

Which brings me to the point of Sounding the Horn — and Both will provide an all-encompassing viewpoint amidst a three-dimensional mindset. The point is to examine, analyze, and yes, probably argue about the thorniest, toughest issues facing the P&C industry today, with the goal of helping everyone in the insurance ecosystem think about our market in new and rewarding ways, even if you don't agree with me all the time. I'm used to being challenged, and I welcome it along with suggestions as to what you want to see appear in this blog. 

I try to ensure that technology innovations directly reflect customer needs in a rapidly evolving insurance marketplace. My customers include the largest P&C carriers in the world, and every single one of them must cope with technology change; policyholder behavior and preference changes; healthcare changes; world financial changes; and more while running large organizations that millions of people depend upon. 

In Sounding the Horn, I will cover topics that I encounter everyday, such as claims system technology innovations, business analytics, customer satisfaction metrics, along with risk management in an era of constant change and business/IT alignment in an environment constantly under siege by the latest and greatest techniques, tools, and technologies.  

These topics and more will be discussed with one question in mind: How do they help insurers cope with and benefit from the many changes in the marketplace? I will also tell you all I know about the collision repair marketplace because here change has been so overwhelming as to make today's auto insurance policies look like relics of the Henry Ford era. Exotic metals and advanced engine components are creating vehicles that promise to permanently shake up auto insurance forever, and tell a cautionary tale for other insurance lines of business.  

Happy New Year, and I look forward to hearing from the readers of in the coming weeks and months!

About the Author
Greg Horn

Greg Horn

Greg Horn is vice president of industry relations for Mitchell International. Previously, he served as vice president of material damage claims at GMAC Insurance, where he was responsible for all aspects of the physical damage claims process and the implementation of a unique vehicle replacement program. Prior to GMAC, he served as director of material damage processes for National Grange Mutual. He can be reached at,


Resource Center

View All »

Contractors General Liability Coverage 102

What is a prior work exclusion? Which option is right for my client? Why do...

Sign up today to get a 50% matching credit -...

Insurance marketing sometimes seems like it's a game of swings and misses, but we're here...

Guide: 5 Steps to Selling Cyber

Cyber risk and data security is on the agenda of every business owner and executive....

Citation Correlation

Do rigger and signalperson qualifications correlate with the cause of crane and rigging accidents? ...

Complete Guide to Electronic Signatures in Property & Casualty Insurance...

In property and casualty insurance, closing new business quickly is key. Learn how to leverage...

INSTANT ACCESS: Complimentary Sales Closer Questionnaires

Help property owners or managers compare your commercial residential property insurance coverage vs. the competition....

Determining Vacant Property Perils and Valuations

Are your clients fully covered for Vacant Properties? In this economic climate, your insureds may...

Risk Management for Law Firms

This package of 3 concise risk management articles offers straightforward content and practical suggestions law...

Guide: Top 15 E&O Risks-And How To Avoid Them

Accidents happen. But when it's an errors and omissions oversight, that accident can open your...

We'll Show You How to Reach Your Sales Goals

Whether you work alone or have a team of agents working for you, we can...

Claims Connection eNewsletter

Breaking news on disasters, fraud, legal trends, technology, and CE initiatives for the P&C claim professional – FREE. Sign Up Now!

Claims-Handling Guidelines

Claims Magazine is providing the following free guidelines and regulations in order to help adjusting professionals stay abreast of each state’s unique property and casualty claim-handling requirements.

View our State Guidelines »

Advertisement. Closing in 15 seconds.