Ease of doing business has become almost a clich? in the insurance world, but in the case of property/casualty carrier Fremont Insurance, it proved to be an important factor in the carrier's unprecedented success.
"When you get down to it, agents will migrate toward those systems that are easier for them to use," says David Mangin, executive vice president and CIO of Fremont. "Automation and software can only take you so far. You have to couple that with the relationship you have with the agents."
Fremont chose a phased approach, taking one line of business at a time and then stepping back to see how it worked. The fact that Fremont is now up to 10 lines of business operating within the portal is testimony to the portal's success.
Mangin is convinced the company's recent growth is directly related to the agency portal.