Dubbed "Scene Diagram" by Mitchell's customer community, the new version improves adjusters' investigative consistency and efficiency by allowing them to graphically depict the chain of events leading up to a vehicle accident. Scene Diagram provides claims professionals a clear visualization of the claim incident across the investigation, evaluation, negotiation, and settlement process.
This latest release expands ClaimIQ's extensive support for liability claims handlers. Scene Diagram capabilities include:
? Preloaded common intersection templates that help speed diagram completion.
? Integrated satellite image overlay with Microsoft Bing Maps combines diagram with actual photograph of accident location for a clearer representation of the scene.
? Multiple color and labeling options combined with a wide selection of common accident objects to help ensure consistency, clarity and scale of the scene diagram.
? Dynamic animation provides ability to link multiple diagrams together to see the accident happen.
? Exportable diagrams available in a variety of formats allow users to easily share with other claims handling partners, other party's insurance company, attorneys, or recovery personnel.
"We actively engage our customers in our software development process, and the enhancements provided with ClaimIQ's latest release are largely based on our customers' input and feedback," says John Gilmartin, vice president of product management and operations for Mitchell. "Scene Diagram delivers the new functionality and enhanced flexibility that our customers have requested to assist their efforts to continuously raise the bar around superior claims service delivery to their policyholders."
