Human Factors Drive Demand For Tech To Bolster Claims-Function Weaknesses

Spurred by a looming personnel crisis, the rising number of massive catastrophes and a search for savings, insurers are putting an increased focus on claims operation technology, according to industry professionals and analysts, who say these factors and other pressures over the past few years have resulted in an emphasis on tech changes that range from the back office to frontline adjusters.

The actions they describe involve everything from systems and software to global positioning software and analytic efforts that may help pinpoint fraud or identify overly expensive medical providers.

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