Filed Under:Claims, Education & Training

Rising to the Challenge: The Future of Claim Management

The National Underwriter Company along with Claims Magazine is committed to doing our part to aid in the recovery process of New Orleans. It was with careful consideration that we decided to hold the 10th Annual ACE America's Claims Event in New Orleans on June 12-14, 2006.

The city might be different than the way you remember it, but the urban core is still vibrant and the French Quarter has rebounded and is ready to welcome us. Preview some of the sessions below and join us as we learn and participate, and most importantly, become part of this great city's renaissance.

"When our policyholders from any company are so dispersed from the area like they were, [we should see to it that there are] better mechanisms in place to make sure that they can be taken care of just like they would've been had they stayed," he said.

The human factor is closer to what Kinser said is the most important lesson to be learned from last year's catastrophes.

"The industry as a whole has a lot of room to improve in how we collaborate to fight fraud -- data collection, data analytics, data sharing between companies -- all within the scope of the fraud immunity statutes," he said. "There's also a lot of room for us to place more focus on medical fraud and using technology to fight fraud. There is an emerging use of predictive modeling, rules-based applications, and link analysis. We've come a long way on that, but there's still a lot of room to grow."

Russell said fraud perpetrators are getting much more sophisticated in terms of ring activity, medical fraud, and vehicle cloning. When asked if the industry has had a sufficient handle on fraud in the past, he said it is getting better."The industry has put a lot more resource into fighting fraud, [and] that seems to have leveled off somewhat. There is a need to heighten the investment in the fight against fraud from an industry perspective," he said. This investment need -- which includes training, technology, and bringing talent into the industry -- is what Russell anticipates might stick with the audience of his breakout session the most.

In his session at ACE America's Claim Event, entitled "Maximizing the Relationship Between Carrier and Independent Adjuster," Ketch will reinforce the fact that independent adjusters can do a lot for carriers -- if carriers allow them to.

"There's certainly a lot of pre-planning that can go into that to assist the carrier and to understand what resources the independent can bring and what they can anticipate," he said. "[Independent adjusters] have the ability to tap into resources [carriers] may not have, local expertise in an area where the carrier may not have field staff, knowledge of the local market, including attorneys, contractors, whatever the case may be depending on the service or product line."

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