Filed Under:Carrier Innovations, Technology Solutions

Double Play

Insurers that improve their claims systems today are achieving two resultscost cutting and enhanced customer servicefrom a single effort. Carriers now have not only the appetite but the budget to improve strategically the entire claims process, investing in new management systems and workflow-focused tools.

BY MICHAEL P. VOELKER

What a difference a year makes.

Twelve months ago, claims technology projects still were struggling to get their piece of the IT budget pie, with carriers focusing on policy administration and infrastructure. As a result, most of the claims work going on had been tactically oriented and tool focused.

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