Insurers that improve their claims systems today are achieving two resultscost cutting and enhanced customer servicefrom a single effort. Carriers now have not only the appetite but the budget to improve strategically the entire claims process, investing in new management systems and workflow-focused tools.
BY MICHAEL P. VOELKER
What a difference a year makes.
Twelve months ago, claims technology projects still were struggling to get their piece of the IT budget pie, with carriers focusing on policy administration and infrastructure. As a result, most of the claims work going on had been tactically oriented and tool focused.