AMSUG President: Industry Must Listen To Customers, OrRisk Losing Them Orlando
While technology advances are being made in communicationbetween agents, brokers, carriers and other parties, the insuranceindustry is hurting itself by failing to focus on customer needs,said the new president of the AMS Users Group.
In an interview with National Underwriter during thegroups National Conference held here March 13-16, newly-electedusers group president Roy C. Riley said the insurance industry isnot paying enough attention to “outward facing” interactions withcustomers.
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