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Two-thirds of independent agents want to increase their use of artificial intelligence this year, according to a new report from the Big I Agents Council for Technology.
However, just 8% of agencies said AI is currently a part of their daily workflows, and 31% said they're currently not using any AI.
The report found there's a growing gap between the promise of AI and agency readiness to implement it effectively. Many agencies lack documented processes and have resource and budget limitations, the report found. Security and governance gaps are also a factor.
"AI is entering agencies at a time when many are already struggling with disconnected systems and limited automation," said Kasey Connors, ACT executive director, in a statement. "That complexity makes it harder to move from experimentation to meaningful impact."
Agencies said operational efficiency (60%) and staff productivity (52%) were motivating factors for adopting AI. But they also cited data privacy and compliance risks (24%) and inaccurate outputs (22%) as top concerns.
"What we hear consistently is that agents aren't worried about the price of AI—they're worried about the cost of getting it wrong," Connors said. "Data privacy, compliance, and accuracy have to be addressed before agencies are comfortable scaling AI use."
The report suggests that agencies should work to formalize their AI policies and employee training if they want to start integrating AI tools into their operations. Currently, only 13% of agencies said they have a formal AI policy, while 56% have none in place.
Credit: InfiniteFlow/Adobe Stock
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