Once insurance carriers understand where subrogation dollars are slipping away, the real opportunity is tightening the workflow.
Improving recovery performance doesn’t require a major overhaul. The strongest performers usually excel because they embed better habits into the early stages of the claim and make it easier for adjusters to quickly spot recovery potential.
How to systematically reduce subrogation leakage
Reducing subrogation leakage isn’t about one silver bullet; it’s about bringing together smarter processes, stronger discipline, and the right technology. The carriers that see the biggest impact approach the task holistically, making improvements at every stage of the claims life-cycle.
The slideshow above illustrates four essential steps to strengthen subrogation performance.
Subrogation will never be perfect, but it can be dramatically better with the right processes in place. By strengthening documentation, reviewing contractual risk transfer early, and giving adjusters tools that surface opportunities faster, carriers can reduce leakage and improve financial performance without adding costs.
The dollars are already there. The challenge is building a workflow that captures them consistently.
Pragatee Dhakal is director of Product Strategy and Enablement at CLARA Analytics, a provider of artificial intelligence (AI) technology for insurance claims optimization. This article was published with permission from the author and CLARA Analytics and may not be reproduced.
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