CEO Juan Andrade came to USAA from Everest Group Ltd, where he had served as president and CEO since 2020. (Credit: Tada Images/Adobe Stock)
In early 2025, USAA announced that Juan C. Andrade would become the company’s new president and CEO upon the retirement of then-CEO Wayne Peacock in April. Upon his appointment, Andrade outlined his goals for the company’s direction under his leadership, placing emphasis on his commitment to improving the customer experience for their members. Now, Andrade is making some sweeping changes to the company’s structure and leadership that are intended to move USAA closer to that goal.
“I’m excited to build upon USAA’s legacy and continue innovating to add value to our members’ experiences and help more military families achieve financial security,” Andrade said in a January press release. “I admire the association’s dedication to the military community and their families. Witnessing firsthand the outstanding service the team provides to our courageous service men and women, I am honored to lead USAA in its second century of service.”
Four of the company’s executives are reportedly leaving USAA: Brandon Carter, president of USAA Life Insurance Company; Amala Duggirala, executive vice president and chief information officer; Tom Troy, executive vice president and chief transformation officer; and Ameesh Vakharia, executive vice president and chief strategy and brand officer.
Andrade is also creating a new internal department focused on what USAA calls “member value,” with the senior leadership primarily comprised of military veterans. The Member Value group will report to the CEO and will be led by Clyde Douglas, a Coast Guard veteran who oversees claims at USAA.
In an internal memo obtained by the San Antonio Express-News, Andrade also announced other structural changes, including the decision to replace the executive council with an “executive leadership team” that will be charged with running USAA.
Andrade came to USAA from Everest Group Ltd, where he had served as president and CEO since 2020. Prior to his time at Everest, he served as president of Chubb’s international business and president and CEO at The Hartford. He also previously worked in national security, international affairs and drug policy for the federal government.
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