The COVID-19 era has forced agents to address fundamental questions regarding their businesses, such as the carriers they partner with and how to maintain and grow business in a challenging environment. From working from home to helping clients manage never-before-seen risks, agents have altered operations to navigate a new environment.
Recently, Nationwide surveyed a sample of 400 independent insurance agents to provide an understanding of their experiences as a result of COVID-19 and its impact on their business.
Nationwide's findings highlight how agents have adapted to the "new normal" of business and reveal the concerns they must address during the pandemic.
"COVID-19 has dynamically changed the way industries across the globe operate," Jeff Rommel, senior vice president, P&C sales and distribution for Nationwide, said in a release. "In addition to the challenges independent agents face in their new work environments, they're adjusting to shifting customer needs, growing their businesses, and providing competent counsel amidst continued uncertainty."
Check out the below infographic for key insights from Nationwide's survey.
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