Commercial carriers are ranked by the intersection of the two axes.
For over a decade, Flaspöhler/NMG has shared an extract of its producer report exclusively with NU/PropertyCasualty360.com. What's especially impressive, however, are the analytics in the Flaspohler report that are shared only with carriers who subscribe to the results of the full, 300-page study. As a special bonus this year, Flaspöhler has agreed to share two samples of the custom analytics that appear in the full report studied by carriers.
Flaspöhler's Business Capabilities Index (or "BCI," as seen here) is a revealing analysis that shows how each of the top 34 commercial lines carriers is perceived, relative to one another, on two key axes.
The horizontal axis of the BCI chart illustrates the overall performance of each carrier on 13 evaluation factors, 14 line-of-business ratings, key contact personnel ratings, ease of doing business, new business solicitation effectiveness and client advocate score (sometimes called "NPS").
The vertical axis of the chart illustrates the Net Positive Perception of each carrier in the market, and is the sum of the percentage of producers who either currently use or would strongly consider using each carrier, minus the proportion of producers who would not consider each carrier.
The overall BCI chart here (there are dozens in the full Flaspöhler report, including charts by line of business, size of carrier, producer business volume, etc.) shows Auto Owners as the highest-rated carrier across all factors. Joining Auto Owners as carriers rated especially well across all factors are FM Global, Travelers, Chubb, Cincinnati and Liberty Mutual.
Travelers has done the best job of leveraging its strong ratings into a deep and positive market presence. Liberty Mutual, Chubb and Cincinnati are well-positioned to achieve greater positive market position with proper leveraging of their strong BCI scores.
For more information on the BCI chart and the 300-plus-page full study, contact rick.flaspohler@nmg-group.com.
Shawn Moynihan (smoynihan@alm.com) is Editor-in-Chief of National Underwriter Property & Casualty.
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