In 2017, NU forged an alliance with the National Association of Professional Insurance Agents (PIA) and Flaspöhler | NMG to conduct the inaugural Independent Agent Study — a research project designed to annually take the pulse of independent Property & Casualty insurance agents throughout the U.S. and provide revealing insight into the demographics, books of business and challenges they face, and reveal their most highly rated carrier partners.
Today, independent agents name their "best" carrier partners in key factors that are important to them, such as compensation programs, financial strength, responsive service, claims management and others. The insurers are judged on a scale of 1 (poor) to 9 (excellent).
Check out the video below to see which carriers scored highest in these key factors. Auto-Owners Insurance scored especially well in many of the areas deemed most important to America's independent agents.
Flaspöhler has long conducted its own larger annual study of agents (the Flaspöhler | NMG Producer Study) on behalf of key P&C carriers, which use the results to help them best meet agent needs. The data included in the study featured in NU and on PropertyCasualty360.com this month are extracted from Flaspöhler's larger research study (upward of 300 pages), which the firm makes available to rated P&C commercial lines carriers. (Contact rick.flaspohler@nmg-group.com for more information.)
Stay tuned to PropertyCasualty360.com throughout the month as we share the findings of this in-depth study of America's independent agents.
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