While Most people still view an auto accident as a headache that will cost them time and money, a new survey from the Property Casualty Insurers Association of America (PCI) finds that the majority of customers are very satisfied with the automobile insurance claims process.
A survey of 1,000 likely U.S. voters asked people their thoughts about the auto body repair process following an accident. Nearly 73% of those surveyed had filed an insurance claim for a vehicle accident. More than half of the respondents (55.8%) said they were either very or extremely satisfied with how their claims were handled, and 33.4% said they were somewhat satisfied with the claims process.
The voters were also asked about the number of options their insurance companies provide when it comes to choosing an auto body shop for repairs. The majority, 69%, said the number of options were just right, while only 13.6% felt there were too few choices.
"Following an accident, consumers, repairers and insurers have the same goals: a quality repair, a swift return of the vehicle to the road, and an easy and hassle-free experience. Based on this survey, consumers are very satisfied with the insurance claims process," said Bob Passmore, PCI's senior director personal lines for PCI.
Consumers value the input from their insurance companies when it comes to recommending a body shop, with 77.5% believing that insurers should be allowed to make recommendations after an accident. The customers have the option to take the vehicle to a shop of their choice, but many believe insurance companies can provide them with important information.
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