Applied Systems announced the release of its agency and brokerage management system, Applied Epic 2014, which incorporate new capabilities into the core application, including the functionality to manage benefits, built-in process management features for managing workflows and improved insurer connectivity and download support.
"Applied Epic 2014 is the first application for agencies and brokerages to manage both their property and casualty and benefits business within their core agency or brokerage management system, eliminating the need for multiple systems and providing a single view into their clients to enable users to quickly identify cross-sell opportunities, thereby reducing costs and increasing new revenue opportunities," French says.
The software provides a single, integrated application to manage all client relationships, policy administration and financial accounting processes more efficiently across an agency or brokerage. This includes multiple locations in different geographies.
An intuitive user interface services agents and brokers in leveraging the power of the system to gain a comprehensive view of client information and internal operations.
The program provides native benefits capabilities, including the ability to import Excel data, enhanced security for attachments meeting HIPAA requirements, commission rate tiers, support for the tracking and billing of fee for service activity as well as other features that enable agencies and brokerages to manage their entire portfolio and expedite cross-selling opportunities.
The program's functionality is unique, operating through a series of pre-built workflows based on industry best practices. myEpic delivers integrated process management capabilities that automate, adapt and reassign the most frequently used workflows, enabling users to streamline their daily workload while simultaneously increasing both efficiency and productivity.
myEpic also provides agency and brokerage executives deeper company-wide visibility into internal operations to systematically understand the effectiveness of companywide workflow reporting, further increasing their ability to respond quickly to changes in the market and within their customer base.
The program offers easier insurer configuration set-up, support for download and real-time transactions for additional lines of business, and the ability to submit commercial lines policies via a real-time transaction, improving insurer interactions, staff productivity and client service. In this sense, through consistent insurer connectivity with multiple insurers, agencies and brokerages can more easily and efficiently provide product range, insurer choice and localized personal service to their customers. Thus, Applied asserts, agencies and brokerages can improve staff productivity while increasing client satisfaction and retention.
"Industry consolidation and changing consumer demand require agencies and brokerages to be more responsive and agile to gain a competitive advantage in a rapidly evolving marketplace," says Michael Howe, senior vice president of product management. "Capitalizing on Applied's extensive experience supporting clients to improve their workflows, myEpic incorporates standard operating procedures via a simple, user-guided interface. These process management capabilities enable agencies and brokerages to drive workflow consistency and provide executives with greater visibility to identify and implement ongoing improvements to internal operations."
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