Enservio Contents Valuation Tool Speeds Insurance Claims

Enservio, a provider of software and services to property insurers, announces the launch of ContentsExpress, an online contents valuation tool used to accelerate the contents claims process for property insurance claims. The solution provides a secure online tool for insurance carriers and adjusters to inventory, value, and adjust contents claims, as well as an interactive environment allowing improved communication between the carrier, policyholders, and Enservio service teams.

"Using ContentsExpress for the past six months, we have seen it become a vital aspect of our daily routine," says Justin Pruitt, property office claims representative for Indiana Farm Bureau Insurance. "ContentsExpress addresses the challenging aspects of contents valuation, such as applying limits and recoverable depreciation issues, while simplifying the experience for the end user."

Carriers and adjusters have traditionally relied on static spreadsheets and an array of point-solution inventory and valuation tools to process contents claims. ContentsExpress provides carriers and adjusters with a fully-integrated tool they can access online anywhere and anytime.

"Enservio already helps leading insurance carriers improve the speed and accuracy of contents claims," says Alex Harwitz, SVP, Product Management of Enservio. "ContentsExpress brings all of the tools and functionality carriers and adjusters need into one easy-to-access online environment. Adjusters can work closely with Enservio's contents service professionals, as well as with their insureds, using one platform.  We have also provided access to our proprietary technology and product database to enable adjusters processing their own contents claims to quickly and effectively value items and generate comprehensive settlement reports."

Carrier Insights and Controls

ContentsExpress allows each carrier to create and apply customized administrative controls for handling property contents claims, reinforcing existing business processes. Through ContentsExpress, carriers can apply coverage settings and controls that will automatically be applied to each claim filed by claims adjuster staff, including policy rules and limits, coverage settings, payment tracking and depreciation tables.

Claims Adjuster Tools     

Claims adjusters logging into ContentsExpress can enter claims inventory data, calculate valuations, and adjust and evaluate the claim for settlement, all from a single screen.  Adjusters enter the insured, policy and inventory data via the ContentsExpress interface and are guided by a step-by-step process. Pre-set carrier and standard industry-controls automatically calculate and adjust the claim, resulting in trackable and searchable claims reports for both the carrier and insureds.