Allstate has introduced a program called Claim Satisfaction Guarantee, which promises customers that they will be satisfied with their auto claim service or get a credit to their auto policy.
Allstate, a publicly-held personal lines insurer, says it is the first to offer such a program.
“The Claim Satisfaction Guarantee is more than a new feature for eligible standard auto customers,” says Allstate Senior Executive Vice President of Agency Operations and Chief Marketing Officer, Mark LaNeve. “It is also an assertion that we have complete confidence in our claims people, our agency owners, and our processes.”
The insurer says it tested the program last year in Indiana, Ohio, Michigan, and Georgia. It was added, at no additional cost, to standard auto policies in teh test states.
The feature is now available in 31 states, with additional states planned later in the year. Under the feature, eligible customers who are dissatisfied, in any way, with the service on a paid auto claim can receive a credit to their premium if they express their dissatisfaction in writing within 180 days of the incident that triggered the claim, according to Allstate.
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