Competitive Edges

Bartlett, winner of the 2011 NU/AA&B Commercial Agency Awards for Excellence in Sales & Marketing, distinguishes itself in several ways:

• Technical Knowledge:  Bartlett emphasizes professional designations and ensures that its staff acquires technical skills. For example, over the years, its larger clients have become accustomed to Bartlett providing specialist due-diligence reports when they have acquired other companies, ensuring they have appropriate protection against historic, current and future liabilities. Bartlett employs a full-time due-diligence expert to support trade buyers, private-equity and venture-capital firms in mergers and acquisitions.
• Global Footprint: Bartlett can service businesses of all sizes worldwide through its overseas offices and corresponding brokers.
• Market Access: “Having an office just around the corner from Lloyd's in London is invaluable,” says Richard Bartlett, principal in charge of the Philadelphia office. “As the market hardens, I believe we will be looking to our colleagues across the pond for greater support.”   
• An uncompromising and unapologetic focus on clients and the maintenance of high service standards. “We've come across some agents who treat their insureds as a product as opposed to a client; everything we do is to serve our clients' interests,” Bartlett says.