Independent agent Joyce Sigler has been named co-chair of the Real Time/Download Campaign, an industry advocacy group for workflow and technology efficiency in the independent agency distribution channel. Sigler is vice president of administration at Jones & Wenner, an insurance agency in Fairlawn, Ohio.
Sigler succeeds Cyndy Smith, vice president and director of technology at Haylor, Freyer & Coon, in Syracuse, N.Y., who helpe lead the campaign for several years. An active member of the Network of Vertafore Users (NetVU), Sigler has 17 years of insurance agency and carrier experience.
"In today's marketplace, independent insurance agents and brokers need to find new ways to increase profitability and efficiency," says Sigler, who assumes her new role Sept. 1. "Real-time agent-carrier communication is one of the easiest and most impactful ways of doing that. It certainly has been in our office."
Sigler believes the campaign has done a remarkable job to make awareness of real-time and download prevalent throughout the industry.
"Campaign volunteers and other leaders have helped drive significant increases in implementations and adoption," she says. "This has benefited the industry, of course, but it has also helped us serve our clients, who continue to expect better, faster service."
Sigler maintains the organization needs to continue reaching those agents and brokers who are not using technology to its fullest.
"We must keep advocating with carriers and vendors for continued improvements in their real-time and download interface functionality," she says
While working for a carrier, Sigler helped agencies establish and upgrade their network infrastructures and provided management system and workflow training. She has held-and continues to hold-a number of volunteer roles with her users group and other industry organizations, and serves as a mentor to agencies seeking to improve their efficiency using advanced automation and workflows.
Sigler joins campaign co-chair Karen Youngman, personal lines manager at Don Allen Agency, based in Rochester, N.Y.
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