New York Life Insurance Company has added new mobile enhancements of its customer self-service Web site, the Virtual Service Center (VSC), for policy owners and account owners.
The service makes it easier for customers, in a secure and effective way, to view policy and investment information, transfer funds, and change future payment and investment allocations from their Web-enabled mobile devices.
"Bringing our many Virtual Service Center capabilities to a customer's hand-held device delivers service in the most convenient way and we are very pleased to do so," said Gary J. Miller, senior vice president and head of individual policy services at New York Life.
Customers can get detailed information about their insurance policies, annuities, and variable products, including cash value, premium payment, and beneficiary information in a form that is automatically optimized for viewing on their mobile device by screen size and resolution. The VSC joins the corporate Web site and its advisory Web site to create a comprehensive mobile offering. Going to any of these mobile-optimized Web sites illustrates how convenient and easy it is to access account summaries and services, look for New York Life agents and offices, read articles and view videos about the company.
"We are pleased to offer expanded digital capabilities, giving our policy owners access to their account 24/7 with one click on the VSC login button on www.newyorklife.com from their mobile devices," said Kenneth Hittel, vice president of the corporate Internet department at New York Life. "Giving policy owners the ability to manage their account through these safe and secure functions represents our continued commitment to providing ongoing superior customer service and mobile innovation in the industry."
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