Deb Smallwood, founder, SMA: Strategy Meets Action
"A lot of carriers on the business side don't support an IT strategy or an IT roadmap. They don't understand the value of it. In those cases the CIOs are handcuffed. It's very difficult for the business to define the required capabilities they need. That leaves a gap. What ends up happening is the CIO puts together a roadmap to work from, but it doesn't always conjoin with the business. I don't know if that's the fault of the CIO; it's just a challenge they face."
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