Mitchell International, Inc., a provider of information, workflow, and performance management solutions to the property/casualty claims and collision repair industries, announced that Mitchell's WorkCenter Dispatch now includes a global positioning system (GPS) capability to enable insurers to increase the efficiency and productivity of their field operations. WorkCenter's GPS enhancement interfaces with select models available from Garmin International.
WorkCenter Dispatch's integration with Garmin eliminates the need for field appraisers to manually enter addresses into their GPS device for each assignment, which reduces errors and improve timeliness.
Once field appraisers install the Garmin communicator plug-in, they can send their assignments from their mobile itinerary board to their GPS device. Assignments on the GPS device are kept in a separate folder within the favorite menu for easy retrieval. In addition, the assignments in the GPS device include information such as claim number, appointment date and time, owner name, address, phone number, and priority. This eliminates the need for the appraiser to print out assignments or go back to the mobile itinerary board application.
We're excited to bring this new feature to the market and help insurers improve efficiency, which in the end is also a benefit to their customers," says Paul Rosenstein, Mitchell's vice president of claims solutions. "The GPS integration with Garmin can improve dispatch operations by simplifying the distribution of claims assignment information, thereby speeding appraiser workflow, reducing claims cycle time and improving resource utilization."
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