Decision Research Corporation (DRC), a provider of rating and policy administration solutions, has released DecisionMaker Mobile for the iPhone.
DecisionMaker Mobile can be integrated with any policy administration, billing, or claims system, regardless of the back-end system generating the request. The solution can be configured to connect to the platform and complete a transaction through standard Internet protocols.
Using DecisionMaker Mobile, insurance customers can be notified of upcoming payments, pay bills, download insurance identification cards, report claims, and file endorsements with attachments.
Insurers using DecisionMaker Mobile can apply their own company branding to the applications and distribute them to their customers through the iTunes store. In addition to iPhone, DecisionMaker Mobile services can be utilized through the iPad for claims-adjuster entry and quoting of amendments, endorsements, or new business. Because DecisionMaker Mobile leverages the existing DecisionMaker services foundation, additional functionality can be exposed through the mobile application specific to each carrier's business requirements.
"DecisionMaker Mobile technology will allow carriers to improve the customer experience by making their system adapt to the customer's schedule, thereby strengthening the relationships with the customer," says Karen Yamamoto, executive vice president of DRC. "Mobile devices are ubiquitous today, and they have become the preferred communication platform for consumers globally."
DRC will continue to roll out services for the remaining prominent mobile devices. "DRC is partnering with a client to complete delivery of a branded iPhone application the client will make available to its customers through the iTunes store," say Stephen Korow, DRC's vice president of technology. "DRC also will be releasing a version for the Android before the end of the year."
(For more on what some industry leaders think about evoloving technology, click this feature article from the Tech Decisions archive.)
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