Winner Profile: OIT: DocFinity
DocFinity Heeds the Needs of Customers
Jim Thumma
Client input is key to the success of the DocFinity solutions from Optical Image Technology, Inc., according to Jim Thumma, vice president of sales and marketing at the company. "Our customer base, as a whole, has been involved in the development of our product and its future direction," Thumma explains. "We put a lot of effort into working with our clients to understand where they want to be. Sometimes, we even push them a little further along to allow them to get more meaningful use out of our solutions."
Based in State College, Pa., OIT offers enterprise content management solutions to a variety of industries, including insurance, higher education, financing, government, and healthcare. The company, which has been in business for 24 years, works with small carriers with no IT staff as well as multinational insurers with large technology departments.
Customer Quote:
OIT DocFinity
I have yet to work with a company's support department that cares more about their customers than OIT. The staff always goes out of its way to ensure my needs are met and to make sure any issue that arises is addressed in a fast and effective manner.
The DocFinity suite, which earned a RAVE Award in the document management category, offers integrated document management and workflow software to help companies streamline processes, increase productivity, improve customer service, and lower operational costs. "It's not just about scanning some documents and capturing the data," Thumma contends. "It's about getting meaningful use out of the information that's inside these documents to gain efficiency and really project your company forward." Thumma credits DocFinity's flexibility and nimbleness for earning high praise from customers. "Our clients don't typically just buy things off the shelf. They tend to look under the covers to get meaningful use out of an investment," he says. "We offer a solution that clients can buy and tie into the rest of their technology investment and really squeeze the juice out of it."
In addition to receiving recognition from customers for its products, OIT has helped clients earn their own awards for implementing DocFinity solutions. "During the last couple of years, our clients have been winning awards for their installations," Thumma says. "People are being recognized because they have pushed beyond just scanning paper and storing documents. They're leveraging what they have to get more meaningful use of the information."
Honorable Mention: Hyland Software OnBase
Customers like OnBase's ease of deployment and low total cost of ownership. In the insurance space, customers are using it across the entire company from new business to claims to customer service to risk management as well as in back-office areas.
–Eric Willis, insurance marketing manager
Customer Quote:
Hyland OnBase
Hyland Software is continually looking for additional ways to improve their product to help our company and the insurance industry. They seek our input. And the high energy and excitement conveyed by their staff is contagious!
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