Mitchell Solution Offers Printing Option in Spanish

Mitchell International, Inc., a provider of information, workflow, and performance management solutions to the property/casualty claims and collision repair industries, has announced its UltraMate 7 estimating solution now can generate estimate printouts in Spanish, improving the collision repair experience for the significant number of Spanish-speaking customers.

According to a 2007 study conducted by the U.S. Census Bureau, there are currently 35 million residents in the United States who speak Spanish in the home. In the southwestern states of California, Arizona, New Mexico, and Texas alone, approximately one in five persons speak Spanish as their primary language. The prevalent use of the Spanish language can present challenges to many shop owners, insurance staff, and independent appraisers who now spend a great deal of time explaining estimates written in English to Spanish-speaking customers.

"Many collision repair facilities and insurers across the U.S. have a large number of customers whose primary language is Spanish," says Jesse Herrera, senior vice president of marketing and product management for Mitchell. "To maintain a high level of customer satisfaction and business performance, these facilities and insurance providers must be able to communicate clearly and concisely with their customers. By providing accurate and easy-to-understand estimates in both English and Spanish, UltraMate 7 now performs better than any other estimating solution in the market."