Thunderhead, a document automation and multichannel communications solutions provider, and Guidewire Software, a provider of policy administration, billing, and claims solutions, have announced a new partnership designed to help property/casualty insurers improve customer service and drive cost efficiency.
Thunderhead NOW offers Guidewire clients a platform that can be used across the enterprise for multiple communications purposes, including ad-hoc correspondence, interactive on-demand applications, or high-volume batch delivery. This partnership will enable insurers to create, manage, and deliver more efficiently the timely, accurate, personalized customer communications that are integral to their policy, billing, and claims processes.
In addition, the Thunderhead NOW platform helps P&C insurance carriers reduce print, postage, and fulfillment costs, by enabling multichannel delivery of customer communications. By enabling insurers to employ electronic channels for customer communications, such as e-mail, fax, Web, SMS, and even RSS feeds, Thunderhead NOW helps insurance companies reduce their dependence on traditional printed documents and correspondence.
Thunderhead and Guidewire offer complementary technologies based on service-oriented architecture with native Web services and XML messaging capabilities. As a result, the Thunderhead NOW platform and Guidewire Insurance Suite applications can reduce IT costs for carriers and improve ease of use for their agents, brokers, and internal staff.
"We are delighted to partner with an innovative company such as Guidewire that shares our commitment to XML and open standards," says Glen Manchester, CEO of Thunderhead. "Together, our joint capabilities will enable insurance companies to improve their service to policyholders by enhancing the way they communicate and engage with their customers."
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