ISO Integrates XactAnalysis With ClaimSearch

ISO's Xactware subsidiary and the ISO Claims Solutions business unit have announced an advance in insurer fraud-fighting capabilities with the integration of two claims tools: XactAnalysis and ISO ClaimSearch.

Customers who use both products can now, upon request, see ISO ClaimSearch information when a new claim assignment enters the XactAnalysis network. When a claim is reported to XactAnalysis for a property damage appraisal, a search request is sent to ISO ClaimSearch. Any prior property claim matches found in the ISO ClaimSearch database appear as a report inside the XactAnalysis file.

"The seamless workflow created by the integration of XactAnalysis and ISO ClaimSearch is a major step forward in the fight against insurance fraud," says K.C. Agrelius, general manager of XactAnalysis. "Now, claims professionals quickly can see information directly in the electronic file, which can help them detect and stop fraud without slowing down customer service standards for meritorious claims."

Fighting fraud has become more and more important for insurers facing lean economic times and increased fraudulent activity. "Fraudulent claims cost the property/casualty insurance industry more each year than any single natural disaster in United States history, with the exception of Hurricane Katrina," says John Giknis, assistant vice president of ISO ClaimSearch. "By working together, Xactware and ISO have given property insurers a powerful new tool that significantly improves the effectiveness of the claims-handling process."