Chordiant, IBM Partnership Strengthens Customer Relationships

Chordiant Software, Inc., a provider of customer experience software and services, and IBM announced an extended partnership to deliver service-oriented-architecture-based solutions to help global brands with high volumes of customer interactions meet consumer needs and improve customer relationships.

Chordiant and IBM have expanded their alliance for an additional five years with particular focus on global healthcare, communications, and insurance markets. Chordiant and IBM have completed significant implementations with leading global brands across North America and Europe, including German health insurance provider DAK and ING Bank Slaski (Poland).

"Businesses globally are spending considerable time and resources on new customer experience initiatives to improve relationships and help drive organic growth," says Mark Hanny, vice president of global ISV alliances, IBM. "IBM's strength in hardware, software, and services combines perfectly with Chordiant's expertise in decision-based front-office solutions for our chosen verticals."

Chordiant and IBM's SOA solutions are based on Chordiant's advanced decision management solutions and multichannel SOA platform, IBM WebSphere, DB2, Rational, Lotus software, and IBM hardware, including System x and Power Systems servers, and systems integration expertise from IBM Global Business Services.

Under the agreement, Chordiant also will tap the worldwide network of nearly 40 IBM Innovation Centers in new and emerging markets such as Asia and Eastern Europe to work side by side with IBM sales, marketing, technical experts and engineers to fine-tune skills and solutions.

"Our partnership with IBM gives us the global reach and deployment resources we need to complete large-scale projects, such as ING Poland, successfully," says Steven R. Springsteel, chairman, president, and CEO of Chordiant Software. "It's a partnership that complements our strengths perfectly."