Zurich has announced its small commercial business agents in the U.S. now will be able to access real-time quoting via Zurich's new interface platform, ZPass, which allows agents to conduct their commercial lines business more efficiently in real time without duplicate data entry.
Through a single transaction, agents have the ability to process quotes and proposals directly from their agency management systems without the need to rekey the data into a point-of-sale system. Agents can electronically upload client data, obtain quotes, generate proposals, and issue policies in real time for their customers purchasing a business owners policy (BOP), commercial auto, commercial umbrella, and workers' compensation coverage.
"Zurich is committed to providing ease of doing business for our agents," says Laurie Kimmel, director of distributor and customer interface solutions for North America Commercial. "ZPass is part of our real-time services strategy to assist agency profitable growth by maximizing the workflow efficiency and productivity of our agents. We are listening to what our agents need, and we are delivering it."
With the inclusion of quoting in its existing real-time inquiry and commercial download capabilities, Zurich is providing its agents with the ability to support its workflow from quote to policy issuance and from download to inquiry transactions. Zurich plans to continue adding transactions to its real-time platform.
ZPass is delivered by the SeaPass Hub technology platform that leverages existing systems and enables them to interact automatically with one another. Zurich's augmentation of the SeaPass Hub provides users with the ability to conduct successful transactions and market total solutions to clients.
"We are working with SeaPass to deliver real-time quoting capabilities that can help our agents address the changing needs of small business commercial clients and agents who demand real-time service," says Kimmel. "Adding the SeaPass Hub interface to eZSB (Zurich's small business Web-based policy processing system) enables our agencies to further shift their focus from duplicating data entry to growing their books of business profitably."
ZPass became available in April to Zurich-appointed agents who are subscribers to the SeaPass Hub. Agents using TransactNOW or IVANS Transformation Station will have access to ZPass during the second quarter of 2008 and will be notified by their Zurich representatives.
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