SinglePoint Streamlines Workflow, Communication

Boston Software has introduced SinglePoint, a data-exchange system that makes it easy for independent agents to submit Massachusetts auto insurance applications to any carrier. SinglePoint creates a standard new-business-submission process that conforms to the agent's workflow. Instead of making agents log in and out of carrier Web sites, SinglePoint lets agents transfer complete rating data from WinRater auto rating software to an ACORD new-business application.

Once the user selects the insurer, SinglePoint sends the completed ACORD application to the carrier's policy-processing system and returns a confirmation. The carrier receives the data and maps it to the appropriate fields. Agents won't have to learn different workflows for different carriers or need to rekey customer information in multiple places.

Part of the new WinRater comparative auto rating software, SinglePoint was created in response to Massachusetts' auto managed competition. Users will be able to submit business to both voluntary carriers and the Massachusetts Auto Insurance Plan (MAIP) for assigned-risk policies.

"Given new workflow demands on agencies, a standardized submission process is a necessity," says Charles Walsh, Boston Software director of sales and marketing. "Agents can't afford to spend all their time navigating in and out of various carriers' proprietary systems."