Customer relationship management technology took the industry by storm in the early 2000s, but years later it proved to be a flop. Was it a hoax, another meaningless acronym, or simply a misunderstoo
Customer relationship management technology took the industry by storm in the early 2000s, but years later it proved to be a flop. Was it a hoax, another meaningless acronym, or simply a misunderstood concept? NU's Ara Trembly tells all on his blog at www.insurancetechguru.com.
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