The Hartford Financial Services Group has launched a new automated system that will make it easier for agents to service and modify their clients' personal lines insurance policies from The Hartford. The Personal Lines Policy Change Center will enable agents and their customer service representatives to manage auto policy changes in real time. The application also will support homeowner policy endorsements, although real-time capabilities are available only for auto policies at present.
Agents will be able to quote different scenarios and determine how these changes will affect their client's premium. Agents also can save quotes for future reference, get a detailed view of how changes can impact future policy bills, and print new identification cards and supplemental applications online.
More than 90 percent of the auto policy changes made through the Policy Change Center can be completed within minutes, allowing agents and CSRs to focus on servicing customers and growing their business.
"In today's competitive market, agents and their service representatives demand fast, efficient results," says Mike Concannon, senior vice president of The Hartford's personal lines division. "They don't want to be bogged down by inconveniences, such as rekeying data or waiting days for a new policy ID card to be processed."
Shirley Pleskach, with North Country Estates agency in Lowville, N.Y., affirms the flow of the Policy Change Center makes processing endorsements easy. She points out populating credits based on a vehicle identification number eliminates the need to go to other systems for the right information.
"What I love is not having to stop what I'm doing to call into the center to get a quote on the two or three different vehicles the customer is thinking about buying," she says. "I can do it all myself with the insured on the line."
The Personal Lines Policy Change Center is accessed through The Hartford's Electronic Business Center (EBC), located at https://ebc.thehartford.com.
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