The Hartford Financial Services Group Inc. has launched a new automated system it said should make it faster and easier for agents to service and modify their clients' personal lines insurance policies with the company.
According to the Hartford, Conn.-based carrier, Hartford's Personal Lines Policy Change Center will enable agents and their customer service representatives to manage auto policy changes in real-time, immediately providing information.
Agents will be able to quote different scenarios, such as adding a new car to a policy, and quickly determine how these changes will affect their client's premium. Agents can also save quotes for future reference, get a detailed view of how changes can impact future policy bills, and print new identification cards and supplemental applications online, The Hartford said.
More than 90 percent of the auto policy changes made through the center can be completed within minutes, according to the carrier.
Initially, the technology will support the most common policy servicing changes, including adding or removing drivers and vehicles on a policy; modifying vehicle-specific coverages, such as collision protection; and updating a policyholder's address. The ability to make changes to policy level coverages will be rolled out in different markets later this year, The Hartford said.
The Personal Lines Policy Change Center is accessed through The Hartford's Electronic Business Center, located at https://ebc.thehartford.com.
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