Sam's Blog: Can Insurers Better Quantify Claim Outcomes?

Is there a way for insurers to quantify how much insurers actually pay out to close a claim, versus how much the claimant sought? A journalism "auditor" suggested recently that the lack of such hard numbers makes it impossible to accurately judge the industry's claims-handling performance, and he may be onto something, says NU Editor In Chief Sam Friedman in his blog today at www.property-casualty.com.