Spurred by a looming personnel crisis, catastrophe experience and a search for savings, insurers are putting an increased focus on claims operation technology.
Industry professionals and analysts say those factors and other pressures over the past few years have seen a focus on claims technology changes ranging from the back office to frontline adjusters.
The changes underway they describe involve everything from systems and software to GPS and analytic efforts that range from pinpointing fraud to overly expensive medical providers.
Among recent examples seen of the ramped up emphasis on claims technology:
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