Guidewire Release Enhances Speed, Consistency of Claims Management Process

Guidewire Software, a provider of solutions for property/casualty and workers' compensation insurers, released Guidewire ClaimCenter 4.0 for P&C carriers. ClaimCenter is a Web-based system used to improve the end-to-end claims-adjusting process, reduce claims costs, and enhance customer service. The product improves insurers' control over their core claim operation by enhancing rules-based automation of the claim process, expanding integration with preferred claims-adjusting business partners, and increasing visibility into key performance metrics.

This release expands Guidewire's support for the end-to-end claim process. Key enhancements include:

Claim Incident Reporting--speeds the loss-reporting process by enabling specialized claim intake units to "fast track" claims reporting without the need to link detailed claim attributes to specific exposures.

Geocoding--assignment of resources to claim activity by skill set, availability, and proximity to the needs of the claim with distance, maps, and driving directions.

Enhanced Claim Calendaring Capabilities--all claim-related tasks are displayed on a single calendar page for activity tracking, task scheduling, and execution timeliness.

"Our customers are our most important development partners, and the enhancements provided with ClaimCenter 4.0 are primarily based on our customers' suggestions and feedback," says Ken Branson, vice president of product development for Guidewire.