Whitehill Technologies has introduced the latest release of IStream Communicator, part of the InSystems product line, which helps insurers get new products to market faster by managing the product life cycle from initial drafting of contract language through approvals and policy issuance. IStream Communicator 2.2 is an integral part of that process, according to Whitehill, handling customer service, support, and communications once a policy has been issued.
IStream Communicator 2.2 allows insurers to create personalized communications with their customers and maintain account continuity. The software distributes correspondence via e-mail, postage, and fax, offering a searchable content repository for rapid retrieval and online viewing of customer and policy-related documents.
The latest version of IStream Communicator provides integration with home-grown and third-party applications, improved clustering and load balancing for better performance, and platform support for IBM WAS 6 Express. This enables departmental deployments and a revised pricing structure, creating a lower total cost of ownership. One major insurance customer already has implemented the new release.
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