Enkata, a provider of operational performance management (OPM) solutions, has announced the launch of Enkata 6, a new solution designed to deliver industry-specific OPM solutions. The Enkata release integrates and analyzes front- and back-office customer life-cycle data to reduce operational costs while increasing customer satisfaction.
Enkata 6 features a suite of applications specifically tailored for financial services and a new module that helps health insurers overcome the operational challenges presented by consumer-directed healthcare (CDHC) plans. The release also improves Enkata's usability throughout the organization, including increased scalability and security enhancements, advanced collaboration and initiatives management functionality, and improved role-based reports, dashboards, and analytics.
"Insurers, telecommunications, and retail banking organizations face significant challenges maintaining quality service while keeping operational costs at bay. CDHC, in particular, requires health insurers to improve their customer-facing operations to address the significantly higher service expectations," says Ronald Hildebrandt, president and co-founder of Enkata. "Enkata 6 builds on our dedication to addressing the pain points that are specific to each industry and to delivering the actionable answers needed to improve operations quickly."
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