It all came to a head about a dozen years ago as I walked through the Orlando airport schlepping an oversized suit bag crammed with the essentials for three days of life on the road. I noticed a number of flight attendants with new-fangled compact bags on small, nearly imperceptible wheels … while I continued schlepping, sweating, and gasping for breath on my way to the nearest smoking lounge. No way could I successfully travel for any number of days with such a small bag, I thought.
But I finally succumbed and went to Penney's a few years later. Being not quite a COTS at the time (if you don't know what that means-email me!), I opted for a bright red roller bag so could easily distinguish it on the baggage carousel. (My wife wanted to know why I had opted for such a "girlie" bag. I had to explain that everyone else was buying the black ones.) Even that didn't work, as red was becoming more popular by the month. But that wasn't an insurmountable problem, since I seldom check luggage, opting to carry on instead. Well, the smaller commuter flights can be a challenge, but even then you can usually check on the tarmac.
All went reasonably well, until last winter when we went on our first cruise in over 20 years. A huge ship, 12 stories high, which carried 2,500 passengers. When we got back to the Port of Miami and disembarked, we went to area "E" as instructed to retrieve our four pieces of luggage, all of which had been picked up outside our cabin the night before. My wife had bought three new pieces "on wheels," (and you guessed it) all black. The area was as large as a football field and the sea of identical black "wheelies" was, in our case, devastating.
Our bags had no "specialized" markings, so it took us almost an hour to find them. Many bags, on the other hand, were ingeniously labeled with glowing, often multi-colored tape, carefully applied in various distinctive zigzag designs. Their owners were the smart ones. And I assure you that our search for luggage will never happen again, since all of our bags now carry an easily spotted huge Day-Glo "S" for easier identification on future trips.
I'm happy to tell you that you, too, can easily accomplish the same ID simplicity, not only with your luggage, but also with your claim files. Every month we offer Tech Tools hints and this month a Special Technology Showcase (beginning on page 44), all presented to help you identify, retrieve, manage and manipulate your claim files. Trust me, technology is a wonderful tool and can be a great help in your day-to-day operations. Don't be like this curmudgeon, sweating and schlepping through airports with outdated luggage. "Invest in the best," is my new motto; and then customize to accommodate your specific needs. If it works for baggage retrieval, it will work in claim file management and retrieval, too.
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